1. Nature of the Service

Evribia Consulting LTD acts as an intermediary in the commercialization of tickets, activities, and experiences provided by independent third-party providers.

In accordance with European consumer protection regulations, the right of withdrawal does not apply to services related to leisure activities that have a specific execution date or period.

Once the purchase is made, withdrawal shall not proceed except in the cases expressly provided for in this Policy.

The User declares to have read and expressly accepted this Policy before finalizing the purchase by checking the corresponding box during the checkout process.

2. Confirmation and Electronic Delivery

Tickets or vouchers will be sent to the email address provided by the User during the purchase process. Sending to the indicated email shall be considered valid and sufficient proof of delivery.

Evribia Consulting LTD shall not be held liable for:

• Errors in the email address provided by the User.
• Technical failures of the User's email provider.
• Spam filters or external blocks.

It is the User's responsibility to verify the correct receipt of the documentation.

3. General Cancellation Conditions

Each activity may be subject to specific provider conditions, informed prior to purchase. These conditions may prevail regarding the material execution of the service.

As a general rule:

• No refunds will be allowed once tickets have been processed.
• No refunds will be made for no-shows.
• No refunds shall proceed due to changes in personal plans, flight delays, transportation issues, minor illnesses, or other personal circumstances of the User.
• The total or partial non-use of the service by choice of the User shall not generate a right to a proportional refund.

Management fees, brokerage fees, and complementary services effectively provided by Evribia Consulting LTD are part of the total price paid and shall be non-refundable once the booking has been managed or the tickets processed, except in cases of error exclusively attributable to Evribia Consulting LTD.

All requests must be made through the official channels of the Website.

4. Change or Modification Requests

Requests to change the date, time, or modify the booking do not constitute a right of the User.

Any modification will be subject to:

• Provider availability.
• Possible additional costs.
• Tickets not having been processed yet.

Evribia Consulting LTD does not guarantee the possibility of modification once the booking is confirmed.

5. Ticket Processing

Tickets will be considered processed when:

• They have been issued.
• They have been confirmed by the provider.
• They have been formally communicated to the provider.

For certain services, processing may occur automatically and immediately after payment confirmation.

From that moment on, the booking is subject to the provider's policies and no refund can be guaranteed.

6. No-Show

The failure of the User to present themselves at the indicated location, date, and time will be considered a No-Show.

In the event of a No-Show:

• No refund shall proceed.
• No modification or rescheduling will be allowed.
• No financial compensation will exist.

7. Cancellations Due to User Error

If the User requests a cancellation due to an error in date, time, number of people, or other details:

• A refund will only be possible if the tickets have not been processed.
• If applicable, management fees and bank commissions will be deducted.
• Once processed, no refund can be guaranteed.

Evribia Consulting LTD shall not be held liable when the inability to enjoy the service derives from incorrect data provided by the User.

8. Access Requirements and Documentation

It is the exclusive responsibility of the User to:

• Comply with access requirements.
• Present valid documentation.
• Comply with official opening hours.
• Respect the rules of the provider or local authorities.

The inability to gain access due to non-compliance with these requirements shall not entitle the User to a refund.

9. Use of the Service

No refund requests will be accepted once the ticket has been used or the contracted service has been enjoyed in whole or in part.

10. Error Attributable to Evribia Consulting LTD

In the event of an error directly attributable to Evribia Consulting LTD in managing the booking, including but not limited to:

• Incorrect issuance of tickets.
• Erroneous data attributable to the system or staff.
• Own administrative failures.

The User may choose between:

• The immediate reissue or correction of the tickets at no additional cost.
• A full refund of the amount effectively paid.

This provision shall not apply when the error derives from incorrect, incomplete, or inaccurate information provided by the User during the purchase process.

11. Force Majeure

Evribia Consulting LTD shall not be held liable for cancellations arising from circumstances beyond its reasonable control, including:

• Natural disasters
• Conflicts
• Pandemics
• Government decisions
• Official restrictions

In these cases, management will depend on the provider's policies.

12. Refund Procedure and Timeline

All requests must be made through the official channels of the Website.

Any claim must be presented within a maximum period of 7 calendar days from the date of the activity.

Evribia Consulting LTD may request additional documentation to verify the request.

If the refund is approved:

• It will be carried out using the same payment method used for the purchase.
• No refunds will be made by means other than the original.
• The processing time will be 7 to 14 business days, depending on the banking institution.

13. Bank Disputes and Chargebacks

The User undertakes to contact Evribia Consulting LTD prior to initiating any dispute or chargeback with their financial institution.

In the event that a chargeback is initiated regarding a valid and confirmed booking, Evribia Consulting LTD may:

• Provide supporting documentation to the financial institution.
• Claim derived administrative and banking costs.
• Suspend or block future purchases.
• Pursue corresponding legal actions.

Any dispute related to payments, refunds, or chargebacks shall be governed by the laws of the Republic of Cyprus.

14. Anti-Fraud Measures

Evribia Consulting LTD reserves the right to deny refund requests when there are reasonable indications of:

• Fraudulent use.
• Repeated abuse of policies.
• Attempts at improper use.
• Unjustified bank disputes.
• Manipulation or alteration of digital tickets.

15. Limitation of Liability

In any case, the maximum liability of Evribia Consulting LTD shall be limited to the amount effectively paid by the User for the corresponding booking.

16. Policy Updates

Evribia Consulting LTD reserves the right to modify this Policy at any time. The applicable version shall be the one in force at the time of purchase.

17. Severability

If any provision of this Policy is declared null, invalid, or unenforceable by a competent authority, such provision shall be considered severed from the rest of the document, with the remaining clauses remaining fully in force.

18. Contractual Acceptance

Making a purchase through the Website implies the full, express, and unreserved acceptance of this Cancellation and Refund Policy.