1. Identification of the Owner

This document regulates the general terms and conditions of contracting applicable to the services offered through the website https://bigliettipantheon.com (hereinafter, the "Website"), owned by:

• Evribia Consulting LTD
• Registration number: 60084212L
• Legal form: Private Limited Company (Ltd)
• Country of incorporation: Cyprus
• Registered office: Efesou 9, 5310, Paralimni, Famagusta, Cyprus

2. Object

Evribia Consulting LTD offers, through the Website, an online intermediation, management, and commercialization service for tourist activities, experiences, excursions, and tickets provided by third-party providers.

Evribia Consulting LTD acts exclusively as an intermediary, and is not the direct provider of the tourist services offered.

3. Scope of Application

These conditions regulate the contractual relationship between Evribia Consulting LTD and users who make a purchase or booking through the Website (hereinafter, the "User").

Contracting implies the express, full, and unreserved acceptance of these Terms and Conditions.

4. Purchase Process

4.1 Booking

To make a booking, the User must provide true, complete, and updated data. It is not mandatory to create an account.

4.2 Payment

Payment will be made by bank card through secure payment gateways managed by specialized third parties. Evribia Consulting LTD does not have access to nor does it store the User's banking details.

5. Confirmation and Ticket Delivery

Once payment is confirmed, the User will receive the tickets or booking vouchers in digital format via email, including a locator or QR code.

If the tickets are not received within a maximum period of 24 hours, the User must contact the Website's customer service.

6. Prices, Invoicing, and Additional Costs

6.1 Prices

The prices displayed include the ticket cost, management fees, and intermediation service fees.

6.2 Complementary Services and Additional Costs

The User accepts that, in addition to the amount corresponding to the provider, Evribia Consulting LTD may apply an additional charge for complementary services offered, such as:

• Digital audio guide: detailed information adapted into Italian, Spanish, English, French, German and Portuguese.
• 24-Hour Customer Service: Permanent support, including assistance in the User's language.
• Management and Organization: Coordination of tickets, schedule changes, and assistance during the experience.

These additional services will be clearly indicated before the purchase, and the User agrees to pay the corresponding costs.

6.3 Invoicing

The User may request an invoice by providing the corresponding tax details through the channels enabled on the Website.

7. Limitations, Fraud, and Misuse

Evribia Consulting LTD may establish limits on the number of tickets per User and apply anti-fraud controls. The following are expressly prohibited:

• The resale of tickets.
• Unauthorized commercial use.
• Any fraudulent activity.

Evribia Consulting LTD reserves the right to cancel transactions suspected of fraud, misuse, or breach of contract, without any obligation to provide compensation.

8. Right of Withdrawal

In accordance with European consumer protection regulations, the right of withdrawal does not apply to services related to leisure activities that have a specific execution date or period.

Therefore, no refunds will be allowed once the purchase is complete, except as provided in the Cancellation Policy.

9. General Conditions

Each service may have specific conditions, which will be displayed before purchase. As a general rule:

• No refunds will be made for no-shows.
• In case of cancellation due to reasons attributable to Evribia Consulting LTD or the inability to provide the service, the User may choose between:
  • A full refund, if the tickets have not been processed yet.
  • Rescheduling at no additional cost, whenever possible.

10. Cancellations Due to User Error

When the User requests a cancellation due to an error in the selection of date, time, or other data:

• A refund will only be possible if the tickets have not been processed yet.
• If a refund is requested and the booking has not been managed yet, it will be processed, but the corresponding management fees and bank commissions will be deducted.

11. Ticket Processing

Tickets will be considered processed when they have been issued, confirmed, or communicated to the provider. From that moment on, no refund can be guaranteed.

12. External Providers

Once processed, tickets will be subject to the provider's own policies, and Evribia Consulting LTD cannot guarantee additional refunds.

13. Force Majeure

Cancellations caused by circumstances beyond the control of Evribia Consulting LTD, such as natural disasters, conflicts, pandemics, government decisions, or other force majeure events, shall not be attributable to it.

14. Modification of Services

Evribia Consulting LTD reserves the right to modify, substitute, or cancel activities when necessary due to operational reasons, provider availability, or safety concerns. In such cases, the User will be guaranteed an equivalent service or the corresponding refund, where applicable.

15. Liability

Evribia Consulting LTD shall not be held liable for:

• Operational changes by the provider.
• Cancellations by the provider.
• Incidents during the activity.
• Misuse of tickets.

The User expressly accepts that the final service is provided by independent third-party providers.

16. Customer Service

Inquiries, claims, or requests must be made through the channels enabled on the Website.

17. Data Protection

Personal data will be processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Privacy Policy of the Website.

18. Applicable Legislation and Jurisdiction

These conditions shall be governed by the laws of the Republic of Cyprus. The parties submit to the courts of Cyprus, unless mandatory regulations state otherwise.

The User may access the European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr

19. Language

These Terms and Conditions may be available in different languages. In case of discrepancy between versions, the Spanish version shall prevail.

20. No-Show

The failure of the User to present themselves at the indicated location, date, and time will be considered a No-Show.

In the event of a No-Show:

• No refund shall proceed.
• No modification or rescheduling will be allowed.
• No financial compensation will exist.

21. Bank Disputes and Chargebacks

The User undertakes to contact Evribia Consulting LTD prior to initiating any dispute or chargeback with their financial institution.

In the event that a chargeback is initiated regarding a valid and confirmed booking, Evribia Consulting LTD may:

• Provide supporting documentation to the financial institution.
• Claim derived administrative and banking costs.
• Suspend or block future purchases.
• Pursue corresponding legal actions.

Any dispute related to payments, refunds, or chargebacks shall be governed by the laws of the Republic of Cyprus.